User adoption is our #1 indicator of client success

quality service

In-house support means fewer headaches and more answers

One of the biggest benefits of using our software is that you get a dedicated account specialist to help you resolve any issues. We pride ourselves on offering the highest-quality support services in the EHS software market.

Invest in quality support

Don’t underestimate the impact of quality support

High-quality support (like the kind we provide) saves countless hours lost to slow ticket response times, ineffective solutions, and the unpredictability of working with a different rep every time.

Learn best practices from other Frontline users

Our support team will help you set up your forms and workflows using best practices from Frontline users with similar goals and processes.

Get actual solutions, not just promises

When you contact our support team, you’ll get a direct reply from a real person who’ll work with you to solve any problems you’re facing.

Your success is our success

Most of our competitors don’t care what you do with their products after implementation. But at Frontline, our goal during implementation is to understand what success in the system means to you. That way, we can track account metrics that let us know if our software is meeting your team’s needs.
“Our main goal is to become a true partner in the success and continuous improvement of your processes. We provide ongoing expertise, monitor site activity, and review key metrics to make sure you both meet and exceed your goals with our software.”
Alyssa McGuire
Head of Customer Success

How we measure user adoption:

  • User activity in the system
  • Utilization of features
  • Account license usage rate
  • Completion rate for training items, MOCs, etc.
IMPLEMENTING FRONTLINE

Our implementation steps

  • Kickoff and Planning
  • Admin Training
  • Configuration & Testing
  • Pre-Launch Prep & Go-Live
  • Monitoring and Closeout

“The Frontline support team is exceptionally responsive and knowledgeable, assisting whenever needed. Over the last 3 years, we have made numerous changes to our system, and they have always been very responsive to our requests.” 


Dennis Cranfill
EHS Manager, Nippon Chemical Texas Incorporated